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Returns Policy



Our return policy is valid for 30 days. If beyond 30 days since purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Used Cosmetics
  • Gift cards

Returns require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, you will be notified. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet,

  • Check your bank account again.
  • Contact your credit card company
  • If you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: 121 Keelings Road Stoke-on-Trent GB ST6 5TZ.

To return your product, you should mail your product to: 121 Keelings Road Stoke-on-Trent GB ST6 5TZ, 

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You will be responsible for paying for the costs of returned shipping. Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.